Ranking: John Lewis overtakes M&S in customer satisfaction poll
John Lewis has overtaken Marks & Spencer in the latest UK Customer Satisfaction Index (UKCSI), despite M&S impressively maintaining its performance in the face of a cyber attack that shut down online sales
Consumers rated John Lewis 86.7 out of 100, a score that has increased from 85.5 in January and 85 in July, last year.
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