M&S chair Norman: Cyber attack was like ‘an out of body experience’
Appearing before MPs today following a high-profile attack by cyber-criminals, M&S chair Archie Norman discussed retailers’ vulnerability, how the hackers used the media to communicate and the value of mandatory reporting of incidents
“I don’t think there’s anything quite like this – possibly a hostile takeover bid. In the business world we’re used to competing, we’re used to dealing with customers, and products that work or don’t work.
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