More on John Lewis
Will John Lewis’ new MD finish what his predecessor started?
The news that John Lewis managing director Peter Ruis is to step down, handing the reins to Will Kernan, was a bolt from the blue.
Ranking: The Top 10 UK retailers for customer satisfaction
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average






















