Chatbots are now dominant. To make them better, get your data in order
Two years ago next week, OpenAI launched GPT-4. As the AI hype cycle ebbs and flows, it is easy to forget that this felt like a massive step forward in generative AI capabilities
These big steps forward in conversational technology might not be obviously apparent if you had spent the last few weeks, as I have, playing around with dozens of UK retail customer service portals.
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