ChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.
OpenAI trumpeted the launch of a new agent for ChatGPT that can complete “complex online tasks” like gathering information and using websites on behalf of users. The tech firm also claims it could place orders with online grocery stores while following meal plans or other requests.
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