‘It’s time for retailers to focus on their £300bn services blind spot’
By 
Matt Coode2026-08-20T05:30:00
Retail has been defining its market far too narrowly, allowing vast customer need to be monetised by somebody else, argues OC&C’s Matt Coode
The approach of September doesn’t just signal a fresh start to the academic year. It is also a traditional moment for retailers to reflect on their future growth plans, with one eye on safe passage through peak trading and another on the longer term.
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