All Customer articles
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AnalysisRevealed: How 1,000 Brits plan to shop this golden quarter
Access Retail Weekâs The Christmas Consumer report for exclusive data on how and when UK shoppers will spend this festive season â with analysis and insight to bolster your strategy
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AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didnât always amount to a formal complaint â then we got hold of AI
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NewsSainsburyâs rolls out half price on selected organic products with Nectar Prices
Sainsburyâs is offering customers half price on selected So Organic produce with Nectar Prices, in the third of its four weekend promotions running through September.
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NewsWaitrose invests ÂŁ10m in ready meals revamp
Waitrose is revamping its No. 1 own-label ready meals range as demand for the category surges.
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NewsMarks & Spencer invests millions in lowering organic food prices
Marks & Spencer is investing over ÂŁ4m into lowering the prices of its organic range and it also plans to double the size of its food business.
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NewsDecathlon slashes prices on âback to sportâ club essentials
Sportswear retailer Decathlon has made price cuts on a range of âback to sportâ deals on common items associated with sports clubs.
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NewsThe Range rolls out in-store headsets to improve customer service
The Range is deploying headsets across all of its 283 stores to improve customer service, communication and efficiency, Retail Week can reveal.
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DataRanking: How UK grocers are performing in AI-powered searches
As more consumers turn to AI for recommendations, some shoppers are treating these models as the new search engines.
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NewsData suggests Tesco is AIâs favourite meal deal
When a shopper asks an AI model about the best meal deal in the UK, more than half the time it checks Tescoâs website to find the answer.
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GalleryStore gallery: Korean beauty player Moida opens at Trinity Leeds
Korean beauty retailer Moida has joined the line up at Trinity Leeds, marking its sixth store in the UK.
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NewsBRC calls for retail âBudget boostâ after sluggish August footfall
The British Retail Consortium has called on the government to give retail a âBudget boostâ after the secured endured a sluggish August.
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NewsUber Eats brings Morrisons loyalty scheme on to app
Uber Eats is bringing Morrisons loyalty scheme, Morrisons More Card, on to its app to give UK shoppers access to exclusive member pricing.
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NewsIkea unveils price-cutting offensive to âstand with customersâ
Home and furniture powerhouse Ikea has unveiled a ÂŁ54m round of price reductions on some of its most popular products, such as the Billy bookcase.
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InterviewLeftiesâ first UK store: Xavier Ruz Riera shows off new shop and discusses expansion plans
Lefties has become one of retailâs most talked about brands as it opens its first UK store in Liverpool. Retail Week met global brand director Xavier Ruz Riera to find out more about the retailerâs plans.
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NewsThe Entertainer launches loyalty programme
The Entertainer has launched a loyalty programme, with members receiving a 10% discount on their first online order at toy specialist.
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NewsLiberty to open expanded jewellery department in September
Following the success of the expansion of its fabrics department at its London flagship, Liberty is planning to more than double the square footage of its jewellery department, Retail Week understands.
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NewsUK retail sales softened in August after strong July
British retail sales softened in August, having experienced their strongest performance in six months in July, according to the latest data from the Confederation of British Industry (CBI).
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AnalysisTest Drive: Meadowhall centreâs AI shopping style suite
Sheffieldâs Meadowhall shopping centre introduced its AI style suite in June with the aim of providing personalised colour analysis for customers.
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NewsSheffieldâs Meadowhall sees footfall and sales uplift after introducing AI style suite
The Meadowhall shopping centre in Sheffield has seen an uplift in both sales and footfall in the two months since it launched its AI style suite, Retail Week can reveal.
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NewsM&S becomes first grocer to back âLetâs Respect Retailâ campaign
M&S has become the first major UK grocer to support the Retail Trustâs âLetâs Respect Retailâ campaign.