All Customer articles
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NewsProCook debuts its new store design concept in UK city
Specialist kitchenware retailer ProCook has opened the doors to its first-ever concept store to elevate the customer experience.
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NewsLow consumer confidence weighs on UK retail footfall
Low consumer confidence ahead of the upcoming Budget next month is driving shoppers away from retail locations, the British Retail Consortium (BRC) has warned.
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AnalysisHow Matalan, Asda and Hugo Boss are harnessing the latest technology to streamline their businesses
Fashion and home retailer Matalan is in the midst of a turnaround as it is overhauling stores, digital channels and its people
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NewsMorrisons launches on-demand delivery service
The supermarket giant has today launched Morrisons Now, an on-demand delivery service where customers can order up to 30 items to be delivered within 60 minutes.
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NewsLK Bennett targets younger demographic with new LKB range
LK Bennett has launched its new LKB London collection as the luxury fashion brand looks to target a younger demographic, Retail Week can reveal.
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NewsAsda raids JD Sports for new loyalty boss
Supermarket giant Asda has poached JD Sports’ customer director to head up its customer data and loyalty arm.
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NewsMango and Flying Tiger start recruiting for Christmas roles
Fashion retailer Mango and value retailer Flying Tiger Copenhagen have started recruiting for festive roles as it gears up for a Christmas rush.
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AnalysisThe City’s verdict after B&M goes ‘back to basics’
Yesterday, value retailer B&M’s new chief executive unveiled a “decisive” plan to get the brand back on track after it issued a profit warning. Here’s how the City responded to his “back to basics” approach.
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NewsAldi launches in-store ‘reduction zones’ to tackle food waste
Discount giant Aldi is rolling out new, dedicated ‘reduction zones’ across its UK stores, to make it “even easier for shoppers to find fresh food bargains”.
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NewsB&M unveils turnaround plan after issuing profit warning
Value retailer B&M has launched a “decisive” turnaround plan, after issuing a profit warning for the first half.
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NewsAsda unveils fresh round of price cuts
Supermarket chain Asda has unveiled a fresh round of price cuts on over 900 “family favourite” products, ahead of a potential showdown at its annual supplier conference, which is taking place later today.
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NewsMatalan to overhaul loyalty scheme and refresh mobile app
Matalan is set to relaunch its loyalty scheme and refresh its mobile app in the new year, as part of its ongoing business transformation, Retail Week can reveal.
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InterviewFairfax and Favor CEO: Why British heritage and ‘rural Vogue’ are driving growth
As fast-growing “off the horse” fashion retailer Fairfax & Favor gallops across the pond, we spoke to chief executive Paul Spinks about its US expansion and why ‘accessible luxury’ is giving their brand the edge while other fashion segments struggle.
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AnalysisAI-powered shopping in the US forecast to increase by 520% this holiday season
New figures from Adobe suggest that AI traffic to retail sites will peak in the 10 days leading up to the Thanksgiving holiday.
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NewsWhite Stuff sales boosted by new store openings
White Stuff has delivered a 20% increase in full year sales, boosted by new store openings, customer acquisition and its ongoing brand transformation.
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NewsLidl investment in price tops £250m ahead of Christmas rush
Discount giant Lidl has today announced it has invested £250m in price this year, ahead of the all-important festive trading season.
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Innovation of the WeekOpen AI launches ChatGPT instant checkout with Etsy in the US
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsAsos launches creator-led live shopping
Asos has introduced live shopping on its mobile app, allowing customers to purchase products through live or on demand video content.
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NewsConsumer confidence in the economy falls to its lowest level this year
Consumer confidence in the UK economy fell in the last quarter, making this the lowest point so far this year.