All Customer articles
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OpinionâEating habits might change, but Greggs still has a recipe for successâ
Past form and present performance mean Greggs should be able to navigate changing eating preferences, says George MacDonald.
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NewsLondon Designer Outletâs new AI assistant drives double-digit surge in page views
London Designer Outlet, based in north Londonâs Wembley Park, has seen a double-digit rise in page views since launching its new AI assistant, Retail Week can reveal.
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NewsGrocery giants join calls for new PM to introduce âGood Food Billâ
Tesco and Sainsburyâs are amongst 100 signatories across sectors who have signed a letter to new prime minister Andy Burnham urging him to introduce a âGood Food Billâ.
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AnalysisIced matcha and new heatwave hits power Greggs store growth
Has the UK reached peak Greggs? Not likely. Rising sales and profits off the back of matcha sales, new salads and cutting costs are driving the next phase of Greggs physical store expansion plans
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NewsArgos âreimaginesâ traditional catalogue in digital first format
General merchandise giant Argos has launched what it describes as an updated version of its traditional catalogue.
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NewsTHG Ingenuity unveils AI stylist in partnership with Google Cloud
THG Ingenuity has unveiled its new AI stylist in collaboration with Google Cloud and Geminiâs Enterprise Agent Platform.
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AnalysisTest Drive: Digital skincare from luxury beauty brand Katherine Daniels
Luxury British skincare brand Katherine Daniels has launched a proprietary digital skincare experience for users to understand their skin needs.
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Chart of the WeekThe data showing Andy Burnhamâs challenge in reviving the high street
Andy Burnham has pledged to revive Britainâs struggling high streets, but after a decade of decline, delivering on that promise may prove difficult.
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InterviewQ&A: Kingfisher chief AI officer on being ahead of the curve with AI agents and agentic commerce
While many retailers are exploring how to deploy AI effectively for the customer and colleague experience, Kingfisher is one retailer that has been at the forefront of this mission for several years.
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InterviewRetail managing director Lydia King on doubling down on fabrics and 150 years of Liberty
Retail Week sits down with Liberty managing director of retail Lydia King as the luxury West End department store unveils its expanded fabrics department.
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NewsAmazonâs ultra-fast delivery service now available in Manchester
Amazonâs ultra-fast 30-minute delivery service âAmazon Nowâ has launched in Manchester.
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OpinionâIf Burnham wants to bring down the cost of living, bring down the cost of doing businessâ
A raft of announcements from the new PM on issues that matter to consumers and retailers could give the industry grounds for optimism, writes George MacDonald
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NewsUK retail sales rise again in June thanks to hot weather, says ONS
Retail sales grew again in June as the warm weather and sales promotions were estimated to have helped volumes, according to the latest figures from the Office for National Statistics (ONS).
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NewsConsumer confidence on the up thanks to football, heatwaves and a new PM
Consumer confidence was on the rise in July, delivering the largest monthly increase since November 2023.
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InterviewIngka Centresâ Sebastian Hylving on how our thirst for fun will change the retail landscape
Sebastian Hylving, chief executive of Ingka Centres, speaks to Retail Week about what he thinks one of the most important considerations for the industry is right now: play.
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NewsM&S, Next, Debenhams and Boots join new YouTube shopping programme
Social media giant YouTube has launched its Shopping Affiliate Programme in the UK, with retail giants including Marks & Spencer, Next, Debenhams and Boots all on board.
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AnalysisBodycare: The embattled retailer bouncing back with AI and social media at the forefront
The opening of a brand new Bodycare at The Moor, Sheffield, was highly anticipated, but nothing could prepare for the response on the day itself
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NewsBodycare MD: âWe want to revolutionise the high streetâ
The managing director of Bodycare said the retailer wants to ârevolutionise the high streetâ as it starts opening stores following its administration 10 months ago.
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NewsInflation rate falls amid fierce grocery competition
The rate of inflation slowed to 2.6% in June, as the cost of living continues to shape spending and dominates the new government agenda.
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Retail VoiceSalesforce Customer Loyalty Guide 2026: Actionable takeaways for retailers
Customers switch faster, compare more and expect brands to prove their value at every touchpoint. Salesforceâs Nav Sanghera sets out the six capabilities retailers need to close the loyalty gap and build relationships that last beyond the points balance