All Customer articles
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AnalysisLessons from London: How Ocado is using urban warehouses to fulfil customer demand
Customers are always demanding more from retailers, and this is especially true of flexible delivery.
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DataRanking: the five most engaged retailers on social media
Whether dancing with Percy Pig or matching shoppers to products using their star signs, retailers are coming up with new ways to connect with their audience on social media – but who does it best?
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NewsFebruary footfall rises thanks to half-term and Valentine’s Day
UK retail in February saw a rise in footfall across all destinations as shoppers took advantage of the half-term break and Valentine’s Day.
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NewsM&S among winners as Brits spend nearly £1bn on Valentine’s Day
Retailers took home nearly £1bn in sales linked to Valentine’s Day 2025, according to February spending data from NIQ.
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Opinion‘Retailers need to know what advertising buyers really want from retail media’
Publicis Media chief commerce officer Steve Ricketts looks at opportunities and challenges for retail media networks in attracting bigger shares of advertising budgets
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AnalysisPretty little pivot: will a brand refresh be hit or miss for PLT?
As fast-fashion giant PrettyLittleThing wipes clean its past and rebrands itself as a ‘sophisticated’ and ‘elevated’ brand, Retail Week explores if it will be enough to turn things around
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NewsGrocery inflation holds steady as shoppers seek out discount deals
Grocery inflation was unchanged last month, according to the latest figures from Kantar.
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NewsShop prices remain in deflation but this is set to be short lived
Shop prices have remained in a state of deflation in February, but there are warnings that inflation can rise due to recent price hikes, geopolitical tensions, and the £7bn in added retail costs.
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NewsCo-op launches rapid delivery grocery app for independent retailers
Co-op is launching a new multi-million pound rapid delivery grocery app for independent retailers looking to serve customers online.
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Retail VoiceFor a successful subscription service, you must put the customer first
Subscriptions are currently thriving in the UK as consumers increasingly use them to shop, stream and save. With the right payment partners, your business can tap into this trend, unlocking steady revenue streams and building stronger customer loyalty.
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NewsSports Direct launches new membership programme in latest loyalty push
Exclusive: Sports Direct has launched a new benefit-based membership programme in a bid to boost customer loyalty, Retail Week can reveal.
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AnalysisNew BRC manifesto outlines how retail can drive economic growth
The retail sector has been battling rising crime, Budget policies, shop closures and higher costs.
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Opinion‘Keeping it real is essential when venturing into social commerce such as TikTok Shop’
Lidl has become the first grocer to sell through TikTok Shop. Its approach is a good example of how retailers can best use the platform, says Kantar’s senior client director Daniel Fanshawe
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Innovation of the WeekWestfield has opened a sensory room to support neurodiverse customers
Westfield London has launched a permanent sensory room as part of a commitment to making the shopping centre more inclusive and accessible
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DataForget Blue Monday, growth in UK retail sales was another positive surprise from January
The release of the ONS’ retail sales on Friday was the latest in a surprisingly positive flurry of economic indicators in what is supposed to be the saddest month of the year
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NewsApple is launching a cheaper iPhone 16e with AI features
pple has unveiled a more affordable version of its iPhone 16, bringing AI capabilities to a lower price point.
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Opinion‘You could be forgiven for thinking that a new cost-of-living crunch is upon us’
Hard-pressed consumers, like retailers, face unwelcome cost increases in the next few months and that has implications for spending, says Retail Week executive editor George MacDonald
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NewsConsumer confidence has risen despite cost-of-living crisis being ‘far from over’
Consumer confidence has risen two points in February, as the public is more optimistic about their personal finances in the year ahead despite the ongoing cost-of-living crisis being “far from over”.
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NewsAmazon is adding Adidas to its Buy with Prime service
Amazon has expanded its Buy with Prime service, a direct-to-consumer facility offering to include Adidas this year.
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NewsConsumer confidence hits ‘new low’ as energy bills rise looms
Consumer sentiment has stepped back this month, when confidence in the state of the economy fell.