All Customer articles
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NewsAldi celebrates bumper sales over record-breaking festive period
Aldi has recorded bumper Christmas trading as shoppers stocked up on premium own-label during the festive season.
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NewsAsos introduces handling fee for serial returners
Asos is to start charging UK customers who frequently send back their orders a handling fee as it clamps down on serial returners.
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InterviewQ&A: Zilch CRO on how tight budgets are shaping consumer payment behaviour
Retail Week caught up with Andreas Andreou, chief revenue officer at fee-free payments provider Zilch, to find out how frugality has changed shopper behaviour and how retailers have responded.
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FeatureInside the boardroom: what retail leaders expect in the year ahead
What’s next for retail in 2026? We spoke to the biggest names in British retail to uncover their predictions for the challenges and opportunities ahead.
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NewsMarks & Spencer unveils food range for people on weight-loss jabs
Marks & Spencer has launched a dedicated food assortment suitable for people taking weight-loss injections as the use of such medication rises.
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NewsCautious consumer mood to linger into new year
Consumers will start 2026 in a downbeat mood amid continued concern about the economy and the cost of living.
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NewsConsumer card spending falls due to weak confidence in economy
Consumer card spending has declined in 2025 year on year, after consumers were careful about budgeting and confidence in the economy fell, according to data from Barclays.
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NewsFestive footfall rises as shoppers leave Christmas gifts to last minute
Retail footfall has increased in the run-up to Christmas as customers shop for festive food and last-minute gifts.
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News‘Super Saturday’ fails to deliver on festive footfall
This year’s ‘Super Saturday’ before Christmas failed to deliver the expected rush of festive footfall, according to data from Sensormatic Solutions.
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Opinion‘Retail’s 12 gifts of Christmas – and beyond’
From keeping the cost of living down for customers to support for all sorts of good causes, retailers’ generosity has once again been unstinting this year. Christmas is the busiest time for retailers, but it’s also an appropriate moment to reflect on the industry’s invaluable role as a force for good.
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News2025 ‘has been a year of no progress’ for consumer confidence
Consumer confidence has risen by two points to -17 since November, according to GfK’s consumer confidence index, as overall results show stagnation from last year.
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NewsConsumer confidence edges up but outlook 'remains gloomy'
Consumer confidence saw a slight uptick this month as the Budget wasn’t as bad as expected, but the overall outlook is still gloomy, according to data from the BRC.
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AnalysisTest drive: Notonthehighstreet’s AI shopping tool
Marketplace Notonthehighstreet recently launched its AI shopping tool with the aim of helping shoppers find the perfect gifts in time for Christmas.
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NewsEvri to recruit over 2,000 roles as parcel demand continues
Evri is undergoing a huge recruitment drive across the UK as demand for parcels continues.
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NewsCard Factory lowers profit guidance as low footfall persists
Card Factory has issued a trading update, revising its profit guidance as low footfall continues.
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NewsUK consumers set to spend nearly £25bn over Christmas
UK consumers are set to spend £24.6bn on presents, food, and festivities over the Christmas period this year, according to PwC’s latest festive predictions survey.
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InterviewQ&A: Primark licensing director on staying culturally relevant
Primark has bagged collaborations with some of the biggest names in pop culture, from Netflix’s Stranger Things to Olivia Rodrigo and British institutions such as Greggs.
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AnalysisStore tour: A look at one of Matalan’s revamped stores
Matalan has been on a road to recovery this year. It is planning a relaunched loyalty scheme and refreshed mobile app, announced former H&M UK boss Henrik Nordvall as its new chief executive, and has just completed a £25m investment in new stores and refurbishments.
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DataRanking: the 100 most popular retail websites on Black Friday
Thanks to data from Similarweb, Retail Week can reveal the retailers that dominated the web with the highest number of visits to their online stores over Black Friday.
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InterviewSupply chain: DHL retail and ecommerce boss on leveraging AI, data and teamwork in time for peak
With that in mind, Retail Week speaks to DHL supply chain managing director of retail and ecommerce, Natalie Frow, about how retailers can prepare for peak and how the use of automation and AI can boost fulfilment.