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All Customer articles
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NewsTikTok Shop UK’s Summer Sale delivers double-digit sales
TikTok Shop UK’s Summer Sale has driven double-digit year-on-year sales for businesses on the platform, Retail Week can reveal.
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DataRanking: The Top 10 UK retailers for customer satisfaction
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average
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NewsAO sees double-digit increase in TV sales thanks to World Cup
AO has recorded a double-digit year-on-year increase in TV sales as the men’s FIFA World Cup drives demand.
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NewsBodycare confirms more new stores in high street return
Beauty retailer Bodycare is set to return to the high street with 17 new stores, after it was bought out of administration in October 2025.
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DataEngland v Mexico sees searches for energy drinks and pregnancy tests jump on Uber Eats
The 2am kickoff of England’s World Cup knockout match against Mexico on Monday created an unexpected opportunity for retailers selling through delivery apps.
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AnalysisTest Drive: Primark’s long-awaited UK mobile app
High street retailer Primark debuted its customer mobile app in the UK this April, where customers can browse, buy and pick up in-store.
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FeatureHow are food and drink retailers appearing in AI searches?
AI is now what people turn to for midweek meal inspiration. But this sweeping influence across food raises a serious question: how can retailers ensure they’re being surfaced by AI as it crawls the internet for answers?
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InterviewQ&A: Metapack UK lead talks transforming the post-purchase journey from reactive to proactive
With 84% of shoppers likely to abandon their basket due to poor delivery options, retailers need to ensure there is convenience and choice in the final part of the shopping journey.
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NewsScrewfix offers tradespeople price promise guarantee
Screwfix has announced it is launching a price promise guarantee for tradespeople to “get the best value on essential products”.
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AnalysisThe talking points from Baldock’s last set of results as Currys boss
Currys reported a 6% increase in group revenue to £9.3bn in the year to May 2026, with group adjusted profits rising 18% to £191m
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NewsLidl expands its ‘Lidl & Go’ trial to more stores
Lidl is expanding its Lidl & Go self-scanning trial to more stores across the country, after receiving positive feedback from customers who used it in the initial seven-store rollout.
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InterviewQ&A: John Lewis Money boss on how financial services reinforces the retail proposition
As the John Lewis Partnership builds up its financial services business, John Lewis Money chief executive James Mack explains the integral role it plays in retail success such as by boosting sales and loyalty.
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Chart of the WeekChart of the Week: Weekly grocery bills £25 cheaper in Germany than UK
New analysis from Circana shows that of the six biggest economies in Western Europe, only France has higher grocery bills than the UK
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NewsBoots adds Charlotte Tilbury Beauty to its portfolio
High street beauty retailer Boots has added Charlotte Tilbury Beauty to its portfolio, following customer demand.
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NewsCo-op sees triple-digit in-store sales rise from new data partnership
Convenience retailer Co-op has recorded a triple-digit surge in in-store sales as a result of a new partnership with LiveRamp and Google, Retail Week can reveal.
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NewsPrimark like-for-like sales retreat in ‘challenging consumer environment’
Primark’s like-for-like sales have fallen, with the fashion giant blaming a “challenging consumer environment across most of our markets”.
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AnalysisSainsbury’s boss Simon Roberts says grocery inflation not as bad as feared
The CEO of Sainsbury’s says grocery inflation in the UK has not reached the levels he feared earlier in the year and calls on Andy Burnham to support food retailers.
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NewsInflation unchanged as summer discounting keeps shop prices flat
Shop price inflation was unchanged in the month of June, as summer discounting by retailers kept costs for customers down.
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AnalysisPrime Day 2026: How AI impacted Amazon and wider online retail
AI tools and assistants are now driving sales. We take a look at how this is affected this year’s Prime Day and online retail more widely.
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NewsBoots extends Deliveroo opening hours as demand surges over World Cup
Boots is extending its opening hours across select Deliveroo locations as demand for convenience ramps up during the World Cup.