All Customer articles
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NewsUK consumer confidence sees biggest monthly drop since lockdown
Nearly two-thirds (63%) of the UK public expect the economy to worsen over the next six months.
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NewsKingfisher to launch agentic AI-powered shopping
Kingfisher is partnering with Google to launch agentic AI shopping across its B&Q, Castorama France and Poland, and Brico Dépôt France brands, Retail Week can reveal.
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Opinion‘Customer expectations of retail AI are not what you think’
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumby’s Sandra Stanley
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NewsVisa tests out AI agent purchases
The global payments provider is launching a new trial involving leading UK banks, testing out how AI shopping agents could make purchases on behalf of consumers
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AnalysisJoybuy UK MD: ‘We’re here to shake up the UK ecommerce market’
Joybuy UK, a new online shopping venture from Chinese ecommerce giant JD.com, officially launched today (March 16).
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InterviewQ&A: Charles Clinkard boss Tim Payne on reinventing a 100-year-old brand
Middlesborough-based footwear retailer Charles Clinkard has survived a World War, economic downturns and profound societal shifts. Managing director Tim Payne talks to Retail Week about how he’s navigating the business through what might be its biggest change of them all
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NewsCharles Clinkard mulls store closures as brand pivots to ecommerce focus
The boss of 102-year-old footwear retailer Charles Clinkard is considering closing as much as two-fifths of its UK store estate, as the brand pivots to a strategic ecommerce focus in a bid to turn around tough trading, Retail Week can reveal.
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Opinion‘When shoppers hand decisions to AI, influence moves upstream’
AI is accelerating a shift in consumer behaviour in two distinct ways and changing the rules of influence, believes Publicis’ Steve Ricketts
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AnalysisAgentic commerce: Which retailers are embracing this new way of shopping?
More retailers are embracing a new way of shopping by letting AI agents browse, search, recommend, and purchase on behalf of the shopper – known as agentic commerce.
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NewsMajority of customers against TGJones rebrand
Three-quarters of the British public are not fans of the rebrand of the former WHSmith high street business to TGJones, according to exclusive polling shared with Retail Week.
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NewsFebruary sales fall flat as BRC warns of further issues from Middle East conflict
The retail industry in February saw weak spending across many categories as the British Retail Consortium (BRC) warned that the conflict in the Middle East could “knock any recovery off course”.
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NewsCard spend inches up as inflation and conflict dampen consumer confidence
Consumer confidence in the UK, Europe, US and global economy all fell following the recent outbreak of war in the Middle East and concerns about growing inflation.
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NewsMoss relaunches made-to-order suiting service
Moss has brought back its made-to-order suiting service, with a refreshed approach and expanded scope for personalisation.
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AnalysisLessons in loyalty: New Look, Boots and Kingfisher’s digital leaders on driving lifetime spend
Here we shine a spotlight on three retailers redefining loyalty through deeper personalisation and engagement. Explore their strategies in Retail Week’s Loyalty, Growth and the Future Consumer report
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NewsTed Baker owner Authentic partners with agentic post-purchase platform
Sports and lifestyle platform Authentic Brands Group has partnered with agentic post-purchase platform Seel to introduce a better after-purchase experience.
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NewsMorrisons boss on turnaround: ‘We see more green shoots every day’
Morrisons chief executive Rami Baitiéh said the business is making progress with its turnaround and he sees “more green shoots every single day”.
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DataDigital Capability Index 2026 – which retailers best meet consumer expectations?
The first Retail Week/The Grocer Digital Capability Index shows how well retail brands are catering to the needs of consumers when shopping across stores and online.
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NewsData: ‘Cost-per-wear’ mindset grows among consumers
More consumers are considering the ‘cost-per-wear’ of an item when shopping these days in a move away from impulse spending, new research has found.
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AnalysisWarnings for travel retail and consumer confidence as Middle East crisis deepens
As the conflict in the Middle East deepens, City analysts and experts are warning of the profound knock-on effects the war will have on UK retail.
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InterviewZigZag founder: ‘Consumers are starting to understand that returns are not free’
As the post-purchase journey continues to be a sticky point for retailers and shoppers, we spoke to ZigZag founder and chief executive Al Gerrie to discuss how paid returns are transforming the industry, how customers are dealing with this, and the role technology plays in creating a better selling and shopping experience.