All Customer articles
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InterviewInterview: Card Factory boss Darcy Willson-Rymer on growth, grit, and greeting cards
The greetings card market isn’t what it used to be. While cards continue to be sent for the most traditional of reasons, they – and the associated celebration products and accessories – also mark occasions that have only developed recently or are emergent.
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AnalysisIf H&M is sneezing, does the rest of mid-market fashion have a summer cold?
After reporting a decline in operating profits in its first half, do the struggles of fashion giant H&M reflect a deeper malaise in UK mid-market fashion?
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DataExclusive research: 1,000 shoppers reveal the new ways they discover brands
Exclusive consumer research from Pinterest and Retail Week reveals new ways UK shoppers are discovering brands, what’s likely to make them buy and how retailers must act now for sustainable growth
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NewsSuperdrug unveils first ‘beauty playground’ debuting in London
Health and beauty retailer Superdrug has opened the first of its “beauty playgrounds” with the initial launch at its store in London’s Westfield Stratford.
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Report StoreThe Retail Roadmap: Driving CX through tech transformation
Your practical guide to getting tech transformation right.
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AnalysisHow top retailers are using tech to transform CX – and what you can learn from them
Retail Week’s latest report reveals how top retailers are building agile long-term growth strategies to stay ahead of changing customer expectations
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NewsTHG partners with firm for new retail media offering
THG Ingenuity and THG Beauty Media have partnered with a firm on a new retail media network, Retail Week can reveal.
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NewsSuperdrug makes multimillion-pound investment in own-brand innovation
Health and beauty retailer Superdrug has invested £20m into its own-brand innovation and is encouraging shoppers to make smarter choices when shopping for beauty and wellness products.
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NewsUK retail sales suffer largest monthly fall in 18 months
May saw a drop in retail sales volumes across the UK, making it the largest fall in nearly 18 months, according to the Office for National Statistics (ONS).
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NewsAsos becomes latest retailer to close accounts with high returns rate
Asos has closed some accounts from customers who have a high returns rate, becoming the latest retailer to take action on frequent returners.
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Opinion‘Online shopping is no longer exciting. Etailers will need to pedal harder to succeed’
Retail Week editor-in-chief Charlotte Hardie wonders whether the role that online purchasing plays in people’s lives has changed forever
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DataData: Six retailers that can afford to raise prices – and four that can’t
If you were to increase your prices overnight, how might your customers react? Thanks to data from Kantar’s Pricing Power division, Retail Week can reveal what the consequences for 10 retailers could be if they were to do just that
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NewsSlight boost in consumer confidence due to brighter outlook on economy
Consumer confidence in the UK has edged up in June as sentiment on the economic outlook has improved.
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NewsWaitrose to open first new full-line supermarket in seven years
Waitrose has announced it is set to open its first new full-line supermarket in seven years in North Bristol in 2027.
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NewsMinimum wage rises and improving Gen Z outlook drive strengthening consumer sentiment
A rise in minimum wages has buoyed consumer sentiment, with the financial outlook for Gen Z customers in particular improving.
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NewsMarks & Spencer locks down school uniform prices
Marks & Spencer has kept the lid on school uniform prices for the fifth year in a row.
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Opinion‘A new way to shop is integrating the best of physical and online worlds’
The arrival of ‘discovery commerce’ means what people love about going to the shops can be replicated online, believes Accenture Song’s Sarah Lambert
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NewsCo-op launches promotion to thank customers for support after cyber attack
The Co-op has today launched a promotion for members to “express gratitude” to those “who have shown their support to the business” while it dealt with the disruption of a cyber attack.
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NewsBoots extends rapid delivery service to midnight across selected stores
Boots is expanding its on-demand delivery service of health and beauty products until midnight across 10 of its busiest stores.