All Consumer insight articles
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NewsYounger retail workers struggling despite wider wellbeing recovery
Retail workers aged 25 to 44 continue to face the greatest challenges with stress and anxiety, despite overall levels of staff wellbeing in the industry stabilising this year, Retail Week can reveal.
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AnalysisRevealed: Brits to spend most with Amazon and Tesco this Christmas
One thousand UK consumers have shared how they plan to shop this golden quarter, and with which retailers, in exclusive research conducted for Retail Week’s Christmas Consumer report
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NewsUK Christmas spending to break records driven by inflation
UK consumer spend over Christmas is set to break records as inflation is expected to drive spending to “unprecedented levels”, according to VoucherCodes.co.uk.
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Chart of the WeekEtsy is more visible on AI than all UK-owned retailers bar Tesco
The new Semrush AI Visibility Index reveals that Amazon was the retail brand mentioned most in AI answers in the year to September, except on Gemini, where Tesco prevailed
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NewsThird of shoppers start Christmas early in longer golden quarter, data shows
A third of UK shoppers planned to start their Christmas spending before October, stretching the golden quarter for retailers, according to a study commissioned by payments network Affirm.
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NewsAsda’s return to growth short-lived as Lidl leads the way
The latest grocery market share data reveals that Asda’s return to sales growth lasted just a month, while discounter Lidl continues to lead the pack.
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NewsTotal UK supermarket spending slips as customers remain cautious
Total till sales at UK supermarkets fell month-on-month as shoppers remained cautious about spending, according to the latest NielsenIQ data.
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NewsConsumers remain cautious on spending ahead of the autumn Budget
UK consumers are still cautious about spending in the run-up to the autumn Budget at the end of the month, according to the Barclays Consumer Spend report.
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NewsCost of living pressures are Brits’ top Budget priority
Polling commissioned by the BRC found that nearly nine out of 10 UK adults want the government to prioritise reducing the cost of living, while four in five believe action is needed on youth unemployment.
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DataRanking: Tesco is the most valuable retail brand in the UK
The latest Kantar Brandz ranking values the country’s top grocer at $10.1bn (£7.6bn), making it the most valuable retail brand in the UK and eighth most valuable brand overall.
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Chart of the WeekReviews gain weight in AI search closer to purchase, Trustpilot data shows
Customer reviews carry more weight in what AI assistants tell shoppers the closer they get to buying, according to two studies commissioned by Trustpilot.
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AnalysisSustainable September: How retailers and shoppers are responding to the climate crisis
As William Reed’s annual Sustainable September campaign comes to a close, here is the must-read data analysis, interviews, news and insight into how retailers and consumers are responding to the climate crisis.
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NewsConsumer confidence climbs, but caution creeps in
Consumer confidence improved for the third consecutive month in September but there were signs of potential cooling.
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Chart of the WeekTrust in grocers is at its lowest level in two years
The sector has struggled with public opinion ever since the inflation crisis. Does it matter?
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NewsSales of sports items, aircon and fans gave UK retail a boost in August
Defying economic gloom, the sale of sportswear and equipment, air conditioning units and fans during the long hot summer gave UK retail a boost in August.
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InterviewBrand tracking: How Suri keeps an eye on brand health in real time
Tracksuit works with retailers like The Real Real and Air Up and was recommended to Retail Week by Suri.
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NewsCompetition watchdog flags potential issues with proposed Co-op merger
The Co-op Group’s proposed acquisition of the Southern Co-op has been flagged as potentially harmful to competition in the sector, according to the CMA.
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NewsBack-to-school spending falls as cost-conscious parents look for value
Shoppers made 18 million fewer trips to the grocers in September compared to the July peak, while back-to-school spending fell as parents looked for value for money.
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Report StoreThe Christmas Consumer
Access Retail Week’s The Christmas Consumer report for exclusive data on how and when UK shoppers will spend this festive season
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AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didn’t always amount to a formal complaint – then we got hold of AI