All Consumer insight articles
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Opinion‘Consumers are now looking for experiences beyond simple transactions’
As consumers increasingly seek experience and entertainment, there’s an opportunity for retailers to consider anew what ‘space’ can entail, believes agency Household’s Kate Walmsley
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Retail VoiceThe future of sustainability in the retail sector
With sustainability an ever-increasing priority for consumers, retailers must ensure they are at the forefront of all change and not left behind when it comes to the green economy. Gowling’s Jocelyn Paulley highlights the key challenges for the sector
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NewsTimpson, M&S and John Lewis in the top customer service ranking, major survey shows
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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DataThe best retailers for customer satisfaction according to new survey
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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DataData: The categories shoppers plan to splurge and save on in 2025
Eating out and fashion are the leading categories for prioritising spending and making cuts this year, revealing the extent of polarisation in the market, according to Retail Week’s latest report.
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DataWinners and losers: Which retail categories enjoyed a bumper year and which ones struggled?
To find out which sectors are feeling very merry going into the new year, and which had a tougher time in 2024, we asked retail data experts CACI to track how spend has shifted this year
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Retail VoiceHow retailers can succeed in 2025
As we embark on a fresh new year Shopify’s Deann Evans examines how retailers can set themselves up for success in 2025 by focusing on unified commerce and optimising efficiencies
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Opinion‘At Christmas most people shop with their hearts and if they can spend, they will’
Dire predictions about retail’s Christmas performance are almost as traditional as holly and mistletoe, but rarely come true, says Charlotte Hardie
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NewsBoots has revealed the biggest beauty trends of 2024
Boots has unveiled the biggest beauty and wellness trends of this year by using customer sales and search data.
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NewsConsumer confidence has inched up ahead of Christmas
Consumer confidence has increased by one point in December, but the public are still cautious about the economic outlook and spending big money.
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Report StoreHow They’ll Spend It 2025
Exclusive research with 1,000 UK consumers on where they intend to spend in 2025
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DataData: How 1,000 UK shoppers will spend their money next year
A massive 73% of consumers are “worried” about the high cost of living and 37% are reducing their spending as a result, Retail Week’s new report reveals.
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NewseBay has launched a trade-in option in the UK
eBay has launched a trade-in option in the UK to give customers the opportunity to give new life to their old tech while making extra money.
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AnalysisBlag Friday? 40% of shoppers convinced deals aren’t real
Despite more shoppers reporting that they would be looking for bargains on the weekend than not, 40% of UK shoppers don’t believe that Black Friday discounts of 50% or more are actually real.
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NewsConsumers predicted to leave it late but spend big this Christmas
While the build-up to the golden quarter has been glacial, new predictive data from PwC shows that consumers are set to spend big this Christmas.
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DataRanking: The 50 most popular retail websites on Black Friday
Payday weekend propelled Black Friday into a bumper shopping weekend for Brits but which retailers lured in the most shoppers? Thanks to exclusive data compiled by Similarweb for Retail Week, we can reveal the victors of the promotional bonanza
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AnalysisRe-engineering buy now, pay later: the rise of responsible consumerism
Retailers are open to providing new-style financial services to shoppers, but the industry knows it must focus on “responsible consumerism” as relationships with shoppers evolve.
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AnalysisWhat shoppers really think of artificial intelligence in retail
Artificial intelligence is proliferating across retailers large and small, but what do consumers really think of the rise of this new, exciting, but often misunderstood technology?
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AnalysisAfter a slow start to the golden quarter, here’s how Black Friday sales are looking
While Black Friday spend has been slightly subdued in the past couple of years due to low consumer confidence, a cost of living crisis, and the event typically falling before payday, this year is looking like a different story
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NewsLookfantastic’s beauty AI tool set to generate a spike in sales over Black Friday
THG-owned Lookfantastic expects its beauty AI tool to generate a spike in sales over Black Friday as it has seen a surge in users since its launch last year.