All Consumer insight articles
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AnalysisFour technologies driving bricks-and-mortar growth, according to retail leaders
Retailers are placing physical stores at the heart of their investment strategies, according to a worldwide survey of retail executives by Bain and VusionGroup shared exclusively with Retail Week.
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AnalysisJohn Lewis chiefs look ahead to a very merry Christmas after painful first half
First-half profits slipped at the John Lewis Partnership but, as they gear up for Christmas, bosses are optimistic that retail improvements and focus on productivity will being success and shoppers will be willing to spend in the golden quarter
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NewsTHG beauty to launch AI academy as it prioritises being a ‘digital-first’ retailer
THG beauty is gearing up to launch an AI academy as it focuses on being a “digital first” retailer, Retail Week can reveal.
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NewsChristmas turkeys to be sold on TikTok Shop UK
TikTok Shop UK will soon be selling Christmas turkeys on the platform in time for the festive season.
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Chart of the WeekThe food prices hitting UK shoppers’ wallets hardest
Nine in 10 UK adults have noticed prices becoming more expensive this year, according to figures released as part of Barclays’ latest consumer spend report
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AnalysisHow Screwfix, Very, Orlebar Brown and more are unlocking quick-win CX strategies
Retail Week’s The Retail Roadmap report reveals how retailers are executing a customer-first, scalable transformation. Here we give you a sneak preview of Screwfix’s winning digital and CX strategy.
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NewsAugust bump rounds off ‘solid summer of sales’ for retail
Hot and sunny weather combined with an interest rate cut helped build a “solid summer of sales” for retailers in August, according to the latest data.
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NewsHolland & Barrett unveils transformation of beauty category
Holland & Barrett has upgraded its beauty category with a major transformation as part of its broader strategy to provide an elevated customer experience backed by science.
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NewsRetail cyber attacks hit consumer confidence in online shopping
UK consumers are more cautious about shopping online after recent data breaches involving British retailers.
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DataHow does UK retail sales growth compare to the rest of Europe?
When stacked against comparable countries in Europe based on sales volumes change since 2021, the UK lags most of them. Germany, France and Spain have all performed better since then
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Opinion‘Retail media’s talent pipeline isn’t keeping up with the pace of change’
If retailers and media buyers don’t fully understand the tools and the context they operate in, a gulf may emerge between what’s possible and what’s delivered, warns Steve Ricketts of Publicis
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Chart of the WeekChart: What do Brits think are the dirtiest part of supermarkets?
Over half of UK shoppers (62%) worry about supermarket cleanliness, a Vypr survey of 1,900 people reveals, just weeks after 85 stores failed food hygiene inspections.
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AnalysisChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.
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InterviewMeet the accountant and the former fast-fashion buyer who founded a luxury womenswear brand
A year ago, Victora Price was leading Alvarez & Marsal’s private capital team, while Ashley McPherson had just taken a new product lead job at The Couture Club. Now the two are about to embark on the ambitious launch of a new luxury womenswear retailer, Emello.
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NewsDeliveroo to launch exclusive shareable dinner platform for families
Delivery service provider Deliveroo has partnered with over 30 leading UK restaurants to offer family friendly, shareable dishes for under £25 outside of peak hours.
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Innovation of the WeekSustainable student marketplace launches in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisUS de minimis is over: UK retailers start paying up
For US shoppers looking to buy products from retailers based in the UK and elsewhere, everything gets more expensive from tomorrow (if it has not already).
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Opinion‘The customer may not always be right, but they must always win’
No retailer ever deliberately puts the customer second, but some make brazen claims about customer-centricity that they fail to come good on. Starting with the customer means taking a few steps back from what you’re selling, argues customer experience expert and former John Lewis director Peter Cross
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AnalysisExclusive data: How UK shoppers will spend this Christmas
With consumer confidence in flux and spending behaviours shifting, the Christmas Forecast report reveals what UK shoppers will buy, when they’ll buy it, and how much they plan to spend this Christmas
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NewsMarks & Spencer partners with eBay to launch pre-loved resale store
Marks & Spencer has launched an official M&S x eBay online store enabling shoppers to trade in and buy pre-loved M&S clothing, footwear and accessories.