All Technology articles
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InterviewHow Mango and Steve Madden have modernised the supply chain with Inspectorio
An optimised retail supply chain can be hard to deliver when scenarios outside of a team’s control can occur. It happens when geopolitical tensions, bottlenecks, communication gaps with suppliers, and more become an issue, but learning how to build resilience has become key.
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AnalysisAI, Prime Day and heatwaves key factors driving UK online spend in 2026
Every year we see a mixed picture of consumer spend, but there are some factors that always seem to drive purchases. Warm weather, the summer of sport, Christmas, Black Friday, and other seasonal events often see consumers open their purses that little bit more.
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EventsWatch: Retailers face a race against time as AI accelerates cyber threats
The window to stop a cyber attack is shrinking fast. Where retailers used to have five hours to act, now they have as little as 15 minutes, meaning speed has become a critical part of cyber defence. Learn how you can stay one step ahead in our latest webinar
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AnalysisPartnership update: Major supermarkets enter AI logistics partnership, Morrisons joins forces with consumer specialist firm, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsIceland adopts AI to set markdowns on short-dated food
Iceland is bringing in AI software to help decide how deep to cut prices on food nearing the end of its shelf life, aiming to reduce waste without sacrificing margin.
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Retail VoiceFive moves that turn retail AI ambition into operating results
Retailers do not need more experiments. They need better operational foundations and a sharper test of value
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AnalysisHow Zalando’s tech spin-offs are powering the wider retail sector
The European fashion powerhouse has helped Next grow its international sales by double digits. Its increasing portfolio of spin-off firms is helping other retailers with less tech expertise navigate logistics and AI.
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InterviewAI marketing: How Dermalogica strengthened customer relationships through Klaviyo
In today’s retail climate, there are endless options for shoppers to discover, browse and buy from. The competition is fierce, and with clever new technologies making it easier for some brands to stand out more than others, retailers need to do more to ensure loyalty and a strong customer relationship.
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NewsFood manufacturers are prioritising spend in the wrong places to achieve climate resilience
Food, drink and ingredient manufacturing businesses are investing in standard operational technologies wrongly believing they will help them deliver more climate-resilient businesses.
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NewsCo-op strikes deal on quick commerce supplier insight platform
Convenience specialist the Co-op has linked up with data specialist eStoreBrands to launch a dedicated analytics platform to drive category growth in quick commerce.
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InterviewBrand tracking: How Suri keeps an eye on brand health in real time
Tracksuit works with retailers like The Real Real and Air Up and was recommended to Retail Week by Suri.
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Opinion‘AI’s new price tag is a good thing for retail’
A shift towards usage-based pricing means that the conversation around AI is taking on a different tone, observes Dunnhumby’s Sandra Stanley
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FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
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Opinion‘Retail’s AI opportunity is not task automation but task elimination’
AI brings retailers a chance to rethink how work gets done rather than seeking incremental gains, maintains AlixPartners’ Brian Kalms
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NewsThe Entertainer launches digital partnership with THG Commerce
Toy specialist The Entertainer has today (September 16) announced it has appointed THG Commerce as its new digital commerce partner.
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Analysis‘We’re willing to be misunderstood’: Amazon’s Prime drones are ready, but is the UK?
Amazon Prime Air’s six-month trial in Darlington is ready to expand, but is the UK ready for drone delivery?
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Retail VoiceNavigating retail’s challenges: Costs, crime and changing consumer trends
Rising employment costs, fragile consumer confidence and retail crime are weighing heavily on the sector, but there are still opportunities for growth and innovation. Business insurer NFU Mutual examines the key challenges and opportunities shaping retail’s future.
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InterviewPost-purchase: How John Lewis improves customer satisfaction with Parcel Lab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes it’s the most emotional part of the shopping experience.
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EventsHow to build cyber resilience in the AI era
Join us on 24 September for a free 40-minute webinar exploring how retailers can use AI to strengthen defences and stay ahead of an increasingly complex threat landscape
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AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didn’t always amount to a formal complaint – then we got hold of AI