All Technology articles
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NewsJD.com promotional event achieves record number of users placing orders
Chinese retail juggernaut JD.com has seen a new record in the number of users placing orders this year.
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InterviewQ&A: Relex Solutions VP of product and platform discusses modernising end-to-end solutions for retail
Retailers are looking for ways to improve end-to-end operations, from accurate demand forecasting to inventory optimisation, and better pricing and planning from start to finish. This is where Relex Solutions comes in as a unified native AI-platform aiming to do just that, as well as drive smarter decisions, increased sales and better sustainability.
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Retail VoiceWhy logistics is retail’s competitive edge
Geopolitical disruption, rising customer expectations and omnichannel complexity are transforming logistics into a strategic imperative. Tritax Big Box REIT head of asset management Petrina Austin believes retailers must prioritise infrastructure planning or risk being constrained by outdated systems
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AnalysisWhat impact would the proposed under-16s social media ban have on retail?
Following the prime minister’s announcement yesterday that he would look to implement a ban on those under 16 using social media from next spring, Retail Week looks at which retail categories would be worst affected.
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Chart of the WeekCharts of the Week: How much do shoppers want AI involved?
Three new charts show the state of play when it comes to AI and shopping.
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AnalysisHow are retailers levelling up CX in the age of AI?
Download The CX Report to discover how leading retailers are using AI to deliver relevant, connected and memorable customer experiences in 2026
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Report StoreThe CX Report
Discover how leading retailers are using AI to transform shopper experiences in 2026.
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AnalysisApp tour: How Zalando’s AI-powered chatbot is changing customer engagement
With more retailers experimenting with AI in their customer offering, Retail Week analyses how Zalando’s AI-powered app is pushing the retailer forward
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NewsSnapchat, TikTok and Instagram will fall foul of government’s under-16s social media ban
The government has confirmed that apps like Snapchat, TikTok and Instagram will all be covered by the social media ban for under-16s that the prime minister announced this morning (June 15).
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NewsM&S names new digital chief and veteran Berendji steps down
Marks & Spencer has appointed a new digital boss, and long-serving director Sacha Berendji is to step back from the business, Retail Week can reveal.
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InterviewQ&A: Fortnum & Mason UK retail director on using real-time customer data to improve the store experience
Fortnum & Mason UK retail director Sean Ghouse and founder and chief executive of TruRating Georgina Nelson speak to Retail Week about real-time customer feedback technology
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NewsLVMH chief information officer says agentic AI is the ‘future of sales’
The chief information officer of luxury retail group LVMH has said he believes agentic AI is the “future of sales” and will transform the customer experience.
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NewsBodycare announces new partnership to become UK’s ‘first AI retailer’
Health and beauty retailer Bodycare has partnered with an IT services company to deliver the digital infrastructure required to power its new store network, as it aims to become the UK’s ”first AI retailer”.
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InterviewQ&A: Amazon European Stores vice-president on the new innovations shaping its grocery offering
As part of Amazon’s Delivering the Future event at its LCY3 fulfilment centre in Dartford, Kent, many announcements were made for the UK and Europe.
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NewsGeorge at Asda explores TikTok Shop launch
George at Asda is considering joining the grocer in launching on TikTok Shop, Retail Week can reveal.
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AnalysisInside Amazon: How the retail giant is striking a balance between man and machine
Amazon’s annual “Delivering the Future” Europe took place last week, and rather than being sent on a plane to Milan or Dortmund like previous years, Retail Week visited somewhere much closer to home
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InterviewQ&A: Evolve chief executive on the critical need for in-store connectivity in the technology age
At a time when customers expect everything to be working and available in an instant, Retail Week spoke to Alan Stephenson-Brown, chief executive of Evolve, about the importance of the shopper experience, the risks associated with downtime, and the evolving need for everything to be connected.
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Opinion‘Customer focus will be to the fore as electricals retailers square up’
As Currys named a new chief executive, rival AO celebrated a red-letter day too when it set a Trustpilot record. As the two compete in a tough market, the battle for customers will be more important than ever, observes George MacDonald
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NewsZara to launch in-store personal styling service
Zara is set to launch its own personal styling service as part of its continued efforts to elevate the customer experience, Retail Week can reveal.