All Technology articles
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AnalysisHow Matalan, Asda and Hugo Boss are harnessing the latest technology to streamline their businesses
Fashion and home retailer Matalan is in the midst of a turnaround as it is overhauling stores, digital channels and its people
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InterviewMust Have Ideas: co-founder Amy Knight on her £65m retail success story
Co-founder of Must Have Ideas 28-year-old Amy Knight speaks to Retail Week about what’s driving growth, new sales channels and why AI is saving them a fortune
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FeatureIdeal world: What would retail look like in the world’s best EV service stations?
If you started from scratch and redesigned service stations and forecourts to deliver a world-class shopping experience, what would they look like?
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AnalysisAI, VR and on-demand: How tech is transforming L&D
Next-gen technologies are reshaping workplace culture and reducing employee turnover across the retail ecosystem. Discover three standout success stories from our People, tech and the workplace revolution report
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AnalysisAI-powered shopping in the US forecast to increase by 520% this holiday season
New figures from Adobe suggest that AI traffic to retail sites will peak in the 10 days leading up to the Thanksgiving holiday.
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NewsMorrisons introduces app to track store staff efficiency
Store staff at Morrisons are facing increased monitoring from management following the introduction of an app that records how long staff take to replenish stock.
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Innovation of the WeekOpen AI launches ChatGPT instant checkout with Etsy in the US
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsAsos launches creator-led live shopping
Asos has introduced live shopping on its mobile app, allowing customers to purchase products through live or on demand video content.
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NewsBack Market opens its first ever physical store in major city
Back Market, a marketplace for refurbished electronics, has opened its first-ever physical retail store in a major US city.
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Opinion‘Despite AI solutions revolutionising efficiency, retail will always be about people’
As the Fashion Retail Academy celebrates its 20th anniverary, Charlotte Hardie considers what the next 20 years could bring, particularly the impact of AI on the industry and its people
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NewsAsda IT chief departure sparks senior team reshuffle
Asda’s chief digital officer Matt Kelleher has left the business with immediate effect, sparking a senior team reshuflle at the grocer.
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NewsEE to open its first experience store in Scotland
EE is making its experience store debut in Scotland, as it opens the doors to a new store in Glasgow.
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NewseBay partners with Open AI on new programme for businesses
Online platform eBay has announced its new programme ‘AI Activate’, in partnership with OpenAI to all businesses that sell on the marketplace.
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OpinionThe hidden pay-off of Amazon Fresh data and the future of in-store shopping
Amazon has a track record of turning apparent missteps into long-term advantages. It would be wrong to see the closure of Fresh stores as a straightforward failure, believes PSE Consulting’s Chris Jones
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Innovation of the WeekInnovation round-up: Smart dogs, smart ads & smarter menswear
Innovation round-up: smart dogs, smart ads, and smarter menswear
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InterviewQ&A: Amex on payment innovation, driving conversion, and meeting younger consumers’ demands
In this exclusive Q&A, Amex general manager of Global Merchant Services Dan Edelman reflects on how to appeal to Millennials and Gen Z, the importance of personalisation in retail, and the future payment innovations set to attract consumers in the years ahead.
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NewsHackers make contact with Harrods following data breach
Harrods has said it will refuse to engage with hackers that have made contact with the department store following a breach of its IT systems.
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Opinion‘The uncomfortable truth is AI will cause significant job destruction’
Communication and truth-telling, both to colleagues and the wider population, will become a central task of boards and governments in the coming years, believes True’s Matt Truman
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Analysis‘Like a bomb threat’ – Co-op looks forward as it grapples with cyber attack fallout
Bruised, battered, but unbowed, Co-op’s group chief executive Shirine Khoury-Haq and her c-suite fronted up to the damage wrought by the cyber attack, and their plans for the business to come back better
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AnalysisRetail 2026: leaders reveal AI investment priorities
Retailers across the board are backing AI technology as a core engine for growth, productivity and insight in 2026