All Technology articles
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AnalysisâWeâre willing to be misunderstoodâ: Amazonâs Prime drones are ready, but is the UK?
Amazon Prime Airâs six-month trial in Darlington is ready to expand, but is the UK ready for drone delivery?
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Retail VoiceNavigating retailâs challenges: Costs, crime and changing consumer trends
Rising employment costs, fragile consumer confidence and retail crime are weighing heavily on the sector, but there are still opportunities for growth and innovation. Business insurer NFU Mutual examines the key challenges and opportunities shaping retailâs future.
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InterviewPost-purchase: How John Lewis improves customer satisfaction with Parcel Lab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes itâs the most emotional part of the shopping experience.
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EventsHow to build cyber resilience in the AI era
Join us on 24 September for a free 40-minute webinar exploring how retailers can use AI to strengthen defences and stay ahead of an increasingly complex threat landscape
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AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didnât always amount to a formal complaint â then we got hold of AI
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AnalysisPreparing for peak: Inside Bootsâ Burton warehouse in the run-up to Christmas
Itâs a mild September day and summer seems to be over, so now itâs time to think about Christmas.
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NewsEuropean Commission warned changes to Google Search could backfire
A coalition of European shopping comparison sites has written an open letter warning the European Commission that proposed changes to Google Search could backfire.
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NewsThe Range rolls out in-store headsets to improve customer service
The Range is deploying headsets across all of its 283 stores to improve customer service, communication and efficiency, Retail Week can reveal.
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NewsJohn Lewis Partnership aims to generate nearly ÂŁ300m from loyalty schemes and retail media
The John Lewis Partnership is striving to generate nearly ÂŁ300m in extra profit from both its loyalty schemes and retail media arm as it continues its turnaround.
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InterviewRetailers winning with retail media are the ones that understand their customer
Retail media networks are increasingly being adopted by a range of retailers and brands across grocery, fashion, beauty, and more.
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NewsAsda installs digital shelf edge labels across convenience stores nationwide
Asda has installed over 1 million electronic shelf edge labels across its Express convenience stores in the UK as part of its continued investment in technology.
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InterviewN Brown group tech director: âAI is not another metaverse, itâs here to stayâ
Retailers are continuing to digitally transform and incorporate more tech into foundations, and N Brown is no exception.
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NewsMorrisons strikes analytics and insights deal as it seeks to build market share
Grocer Morrisons has formed a âstrategic collaborationâ with consumer intelligence specialist NIQ to âdrive smarter decisionsâ.
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InterviewMarketing: How Superdrug captures new customers working with Sampl
âSampling is probably one of the oldest forms of marketing, but it didnât evolve for many years,â Samplâs chief marketing officer, Adam Wright, told Retail Week.
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NewsMarks & Spencer rolls out AI tools to support animal welfare on dairy farms
M&S has become the first retailer to roll out AI-powered welfare monitoring tools across its entire Milk Pool, made up of 46 UK dairy farms.
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AnalysisTest Drive: Meadowhall centreâs AI shopping style suite
Sheffieldâs Meadowhall shopping centre introduced its AI style suite in June with the aim of providing personalised colour analysis for customers.
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NewsSheffieldâs Meadowhall sees footfall and sales uplift after introducing AI style suite
The Meadowhall shopping centre in Sheffield has seen an uplift in both sales and footfall in the two months since it launched its AI style suite, Retail Week can reveal.
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AnalysisPartnership update: Asda expands partnerships for both grocery and fashion, Dunelm and Google Cloud launch an AI assistant, and more
Welcome to the Solutions Spotlight partnership update: Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsDiscount grocer Huddled enters joint venture with TikTok agency for live shopping
Discount grocery retailer Huddled has entered a joint venture with a TikTok agency to operate live shopping channels across the social platform.
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InterviewQ&A: WorkJam MD on âhow to do more for lessâ with supporting tech
WorkJamâs managing director of Europe, Middle East and Africa, Mark Williams, spoke to Retail Week about how technology can help with frontline operations and how to be more productive on the shop floor.