All Policy & legal articles
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Retail VoiceThe future of sustainability in the retail sector
With sustainability an ever-increasing priority for consumers, retailers must ensure they are at the forefront of all change and not left behind when it comes to the green economy. Gowling’s Jocelyn Paulley highlights the key challenges for the sector
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NewsTimpson, M&S and John Lewis in the top customer service ranking, major survey shows
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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NewsPoundland invests in technology as it ‘cracks down on in-store crime’
Poundland has announced that it is “investing significantly in security enhancements” and pledged to crack down on crime as it launched its ‘Against Retail Crime’ initiative.
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InterviewInterview: Bensons for Beds CEO Nick Collard on its people-powered turnaround
Bensons boss Nick Collard speaks to Retail Week about the Budget, the retailer’s transformative turnaround and the power of its people
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NewsSainsbury’s boss warns government of heaping more costs on retail with rates reform delays
Sainsbury’s chief executive Simon Roberts has joined the chorus of larger retail business bosses in warning the government its business rates reform delays will cost them more money.
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AnalysisThe retailers considering price rises in 2025 as a result of the Budget
Christmas has been and gone and the results from peak trading are starting to rush in, with plenty more on the way.
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NewsPrices will be higher in 2025 as Christmas trading fails to meet expectations
Shop prices will increase during the course of 2025 after the key festive trading period failed to meet expectations, according to the British Retail Consortium.
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NewsShein has been accused of ‘wilful ignorance’ in showdown with MPs
Fast-fashion giant Shein has been accused of showing “wilful ignorance” when struggling to answer questions about its supply chain from MPs.
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AnalysisNext lays bare added costs from Budget raid as it updates on Christmas trading
After Next gave an update on its festive performance and unveiled plans to raise prices in a bid to offset “unusually high” cost increases to the business as a result of last year’s Budget, Retail Week takes a look at what 2025 looks like for the fashion giant
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NewsUniqlo, Gymshark and Lush have stopped hiring through gig economy apps
Uniqlo, Gymshark and Lush, have stopped using freelance retail workers through apps, after facing fierce criticism from unions.
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NewsShein and Temu summoned to face MPs over employment rights
Fast-fashion giants Shein and Temu are set to be grilled by a parliamentary committee as part of an ongoing probe into employment rights.
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NewsRevolution Beauty enters ‘confidential settlement’ with former shareholder
Revolution Beauty has announced that it has entered into a “confidential settlement” with a former shareholder, Chrysalis Investments Limited.
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AnalysisBuyouts and boardroom bust-ups: the stories that rocked retail in 2024
Retail looks back at 2024. From political upheavals to well-known high street brands collapsing into administration, the year was also marked by the return of iconic brand promises and a few heavyweight city clashes.
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NewsBRC has warned of a ‘challenging year’ to come for retailers
Trade body the BRC has cautioned that a difficult 2025 lies ahead as jittery consumer confidence and rising costs pile pressure on retailers.
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AnalysisWhat will 2025 bring? Primark, Tesco, Amazon, Sephora and H&M bosses predict the year ahead
Looking ahead: What will shape retail in 2025? We’ve asked the top bosses in British retail to gaze into the horizon and give us their predictions for the industry’s next chapter.
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NewsUK inflation climbs to highest levels seen since the start of the year
Inflation across the UK hit its highest level seen since March, as surging petrol and clothing prices drove up costs in November.
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NewsAmazon is to settle a dispute with delivery drivers which could cost millions of pounds
Amazon is to settle a claim from a group of delivery drivers which accuses the ecommerce giant of preventing them from earning thousands of pounds.
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NewsShoe Zone will close stores and slash jobs after profit warning
Struggling footwear retailer Shoe Zone has issued a profit warning and said it plans to close “a number of stores” due to increased costs related to the Budget.
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NewsRetail sheds 225,000 jobs in five years with Budget heaping on further pain
The sector shed over 225,000 jobs over the last half a decade, with the Budget set to heap further pain on retailers, warns the British Retail Consortium (BRC).