All Pets at Home articles
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News
Pets at Home makes move towards member-only prices
Pets at Home has rebranded its promotions to “Pets Club Pricing” and has plans to move to a member-only pricing scheme, Retail Week can reveal.
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Interview
Q&A: Pets at Home CEO Lyssa McGowan on staff restructuring, new stores and digital upgrades
Pets at Home chief executive Lyssa McGowan sits down with Retail Week to discuss what to expect from the retailer’s digital transformation, its 2,500 staff-member consultation, and where it’s at with new stores and personalisation
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News
Pets at Home profits climb after ‘outstanding year’ for vets business
Specialist retailer Pets at Home has recorded a big rise in full-year profits after a period of “profound transformation”.
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News
Pets at Home launches new in-store subscription service
Pets at Home has launched a new in-store subscription service combining the “ease of subscriptions” with staff expertise and customer proposition.
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Analysis
The tech strategies powering Boots, Ikea, Pets at Home and more
Retail Week’s latest report reveals the tech strategies of 10 trailblazing retailers. Here, we look at how Boots, Ikea and Pets at Home are driving digital change
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News
Pets at Home cuts next year’s profit guidance due to costs from Budget
Pets at Home has reduced its profit guidance for the next financial year as it battles cost increases stemming from the Budget.
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News
Pets at Home enters consultation with 2,500 store workers
Pets at Home has entered consultation with thousands of its employees as the retailer seeks to streamline its in-store management and pay structure, Retail Week can reveal.
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Feature
Automation: What does retail look like in a post-Budget world?
As retail navigates a world post-Budget, Retail Week looks at who is looking at automation as an aid, and how this will impact both customers and millions in the workforce.
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Analysis
Claws out: how do prices compare at Pets at Home and competitor Jollyes?
The claws are out between petcare market leader Pets at Home and its fast-growing competitor Jollyes as both announce new approaches to their pricing. But which is cheaper?
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News
Pets at Home cites ‘challenging consumer backdrop’ for sales slide
Pets at Home has reported a slump in retail revenue in the third quarter, putting it down for a “challenging consumer backdrop”.
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News
Budget is hurting part-time workers and women, warns Pets at Home boss
The boss of Pets at Home has said the changes to national insurance set out in the budget are damaging opportunities for “young, flexible workers”, part-time workers and women.
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News
Pets at Home veteran Stonier joins Medivet
During her time on the board, Stonier guided Pets at Home through private equity ownerships with Bridgepoint Capital and US buyout fund KKR, as well as its IPO in 2014 and the acquisition of Vets for Pets the year prior.
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Gallery
In pictures: The most exciting new stores of 2024
2024 brought a range of new and innovative bricks-and-mortar stores to each corner of the country. As the year comes to an end, let’s revisit some of the best new stores that opened their doors
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Feature
What will 2025 bring? Primark, Tesco, Amazon, Sephora and H&M bosses predict the year ahead
Looking ahead: What will shape retail in 2025? We’ve asked the top bosses in British retail to gaze into the horizon and give us their predictions for the industry’s next chapter.
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Retail Navigator Analysis
Pets at Home (Financials)
Group revenue in the 52 weeks to 28 March 2024 (FY2023) increased by 5.2% year on year to £1.48bn. Total revenue comprised £1.33bn (+4.0%) from Retail (including products bought online and in store, pet sales, grooming services and insurance products) and £146.5m (+16.8%) from its veterinary business, the Vet Group, (including general practices and the veterinary telehealth business).
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Article
Pets at Home boss: we must look at ‘every lever’ to mitigate budget costs
Pets at Home boss Lyssa McGowan told Retail Week that the business would have to consider “every lever” as it looks to mitigate new costs imposed on retail by the Budget.
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News
Pets at Home reveals Budget costs hit and lowers profit guidance in ‘subdued’ market
Pets at Home has disclosed the additional cost burden it must bear following the recent Budget and lowered profit expectations amid difficult trading conditions.
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News
Peel Hunt downgrades profit forecasts for six retailers due to Budget impact
Investment bank Peel Hunt has downgraded its profit forecasts for six retailers, including struggling fast fashion player Boohoo and cycling and motoring specialist Halfords, due to the effects of changes to national insurance made in the recent Budget.
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Innovation of the Week
Pets at Home has partnered with Microsoft to implement AI for profit protection
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Analysis
Sustainability strategy: Five ways retailers are minimising their environmental impact
Ahead of the return of the Sustainability Summit on October 10, we dig into the strategies of the retailers making tangible progress and glean expert opinion on why the narrative of balancing sustainability with bottom lines “needs to change”