All Marks & Spencer articles
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NewsStrong discounts helped drive ‘record’ £26bn online spend over golden quarter
UK shoppers spent a record £25.8bn during the golden quarter period, according to Adobe Analytics.
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AnalysisAfter a very merry ecommerce Christmas, Ocado aims to keep the cheer rolling into 2025
After delivering a record-breaking Christmas on the back of the best part of a year of constant growth, Ocado is riding high. How does it plan to keep up the momentum?
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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NewsMarks & Spencer adds lower-emission lorries in net zero push
Marks & Spencer aims to cut carbon emissions through the adoption of zero and lower-emission lorries in its distribution network.
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AnalysisThe retailers considering price rises in 2025 as a result of the Budget
Christmas has been and gone and the results from peak trading are starting to rush in, with plenty more on the way.
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NewsRetail share prices battered despite strong Christmas performances
Leading retailers’ share prices have taken a hammering despite some of the biggest names posting strong Christmas performances.
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AnalysisHow M&S achieved a ‘record’ Christmas – and where there’s room for improvement
Marks & Spencer’s Christmas performance beat expectations. We look at what lay behind success, where the retailer thinks it could do better and the outlook for 2025
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NewsM&S sees ‘another good Christmas’ as investment in quality and value pays off
Marks & Spencer has recorded “another good Christmas” as sales across food, home and beauty rose over the festive period.
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GalleryIn pictures: The most exciting new stores of 2024
2024 brought a range of new and innovative bricks-and-mortar stores to each corner of the country. As the year comes to an end, let’s revisit some of the best new stores that opened their doors
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AnalysisHow nine retailers are supercharging their marketing with AI
This deep dive is the fifth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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Opinion‘A Christmas profit warning is inauspicious, but retail has reasons to be cheerful about 2025’
Despite a hefty profit warning from Shoe Zone, as long as retailers overall meet muted Christmas expectations then City appetite for their shares could pick up in the new year, writes George MacDonald
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NewsMarks & Spencer is expecting ‘busiest Christmas’ at flagship online distribution centre
Marks & Spencer anticipates that this Christmas will be the busiest ever at its biggest distribution centre.
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AnalysisReviewed: the top 10 retailer Christmas adverts of 2024 according to the experts
We’ve gathered a panel of experts from Adland who have worked with some of the best-known retailers and brands in the world to deliver their verdict on some of the biggest retailer adverts of 2024.
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NewsMarks & Spencer jubilation at flagship store redevelopment victory
Marks & Spencer has won approval to redevelop its flagship Marble Arch store on London’s Oxford Street.
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Opinion‘Twenty years on, is a boutique-style M&S store an idea whose time has come?’
Marks & Spencer’s pilot fashion and beauty store in Battersea is a very different proposition from the retailer’s usual approach to fashion. The format may bring challenges but is likely to prove worthwhile, believes George MacDonald
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NewsMarks & Spencer has committed to helping 2,000 young people into work
Marks & Spencer aims to support thousands of young people into work through its Marks & Start employability programme.
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Retail Navigator AnalysisMarks & Spencer (Strategy)
Marks & Spencer unveils its first clothing and beauty store at Battersea Power Station, London. The 8,400 sq ft store carries a curated range of womenswear, menswear and beauty, with a brand offer including Jaeger and Autograph.
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Opinion‘As retail media grows, the roles of chief marketing officers are evolving rapidly’
Marketing directors must embrace the skills needed to stay competitive in a new era of retail, observes headhunter Clarity’s Fran Minogue and Callum Loader
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GalleryMarks & Spencer has opened its first fashion and beauty standalone store
Major British retailer Marks and Spencer has opened its first store dedicated to menswear, womenswear and beauty