All Crime, fraud & security articles
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Analysis79% of shop workers face verbal abuse – here’s what to do about it
Retail crime is taking a daily toll on store teams, with 79% of retail workers experiencing verbal abuse from customers and 39% facing physical threats or violence.
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Opinion‘If cyber criminals strike, you’d better know how to use pen and paper’
There was great news today as suspects were arrested over cyber attacks on retailers. But there’s no doubt such attacks will continue and there were practical cyber crime takeaways for retailers from this week’s select committee hearing, where M&S directors shared their experience
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NewsArrests made over M&S and Co-op cyber attacks
The police have arrested four people in connection with the hacking of Marks & Spencer, the Co-op and Harrods.
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NewsCurrys rolls out new crime reporting tools across all stores
Currys is rolling out a new crime reporting tool across all of its UK and Ireland stores in a bid to increase store safety.
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AnalysisM&S chair Norman: Cyber attack was like ‘an out of body experience’
Appearing before MPs today following a high-profile attack by cyber-criminals, M&S chair Archie Norman discussed retailers’ vulnerability, how the hackers used the media to communicate and the value of mandatory reporting of incidents
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News‘Did you pay a ransom?’ MPs ask M&S and Co-op bosses at cyber attacks hearing
Directors of the Co-op and Marks & Spencer were asked today whether or not they had paid any ransom after each was hit by cyber-criminals.
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NewsM&S chair Norman to be quizzed by MPs about cyber attack
A parliamentary sub-committee is to question Marks & Spencer chair Archie Norman and other retailers about the recent high-profile hacks.
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NewsH&M pilots staff body cameras in the UK amid rising crime
High street fashion retailer H&M is trialling body cameras for UK staff as it joins many others trying to curb shoplifting and shop worker assault.
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NewsMarks & Spencer ramps up store rotation programme and aims to put cyber attack behind it
Marks & Spencer is to accelerate its store rotation as it seeks to bring its best store formats and range to more shoppers, and expects to be trading online again within a few week following April’s cyber hack.
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Retail VoiceFive top payment tips to prepare for retail peaks
With the retail sector prepping for higher sales volumes and a surge in international shoppers during Q3 and Q4, Antom, Ant International, reveals how businesses can prepare their payments strategies to set them up for success
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NewsYounger, LGBTQ+ and frontline staff the unhappiest in retail
Young, LGBTQ+ and frontline workers at the unhappiest staff in retail according to a new study, Retail Week can reveal.
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Retail VoiceHow retailers can fast-track progress to cyber resilience
With retailers still reeling from recent cyber security breaches, Cognizant looks at three steps retailers can take to boost cyber reslience
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NewsMarks & Spencer restores third-party brands to website as cyber-attack recovery continues
Marks & Spencer has begun selling third-party brands on its website again as it rebuilds online operations in the wake of a damaging cyber-hack.
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NewsMarks & Spencer tech supplier says systems not compromised in cyber attack
Technology giant Tata Consultancy Services, a top partner of Marks & Spencer, has said that its systems were not breached as part of a high-profile hack of the retailer.
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Opinion‘Why all retail staff must now be offered training against insults, threats and attacks’
As a law mandating retailers to train staff on how to protect themselves against abuse takes effect in New York, Retail Trust chief executive Chris Brook-Carter says UK retailers should take advantage of training that enables employees here to feel safer at work
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Chart of the WeekJust one in four UK retailers feels highly prepared for cyber incidents
A wave of attacks faced by the British retail sector this spring demonstrated how important it was for brands to tighten their cybersecurity strategies, but new research shows that just one in four retailers feels highly prepared to deal with a major cyber incident
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Retail VoiceSix ways to crack down on retail crime
With two-thirds of retailers taking steps to protect themselves from theft and violence, NFU Mutual examines how the sector can successfully tackle shoplifting
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NewsRetail groups give cautious welcome to increased police funding in spending review
Retailers, who have suffered soaring rates of crime, were pleased by an increase in police funding unveiled by chancellor Rachel Reeves but cautioned that the devil will be in the details.
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NewsM&S resumes online trading following cyber attack
Marks & Spencer has started trading online again after weeks of disruption since it was hacked by cybercriminals.
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NewsHigh streets at serious risk without government action on crime
Representatives from High Streets UK have set out a four-point policy proposal for the government on retail crime, warning that a failure to act will only worsen the issues facing the sector.