All AI articles
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InterviewHow Mango and Steve Madden have modernised the supply chain with Inspectorio
An optimised retail supply chain can be hard to deliver when scenarios outside of a team’s control can occur. It happens when geopolitical tensions, bottlenecks, communication gaps with suppliers, and more become an issue, but learning how to build resilience has become key.
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AnalysisAI, Prime Day and heatwaves key factors driving UK online spend in 2026
Every year we see a mixed picture of consumer spend, but there are some factors that always seem to drive purchases. Warm weather, the summer of sport, Christmas, Black Friday, and other seasonal events often see consumers open their purses that little bit more.
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EventsWatch: Retailers face a race against time as AI accelerates cyber threats
The window to stop a cyber attack is shrinking fast. Where retailers used to have five hours to act, now they have as little as 15 minutes, meaning speed has become a critical part of cyber defence. Learn how you can stay one step ahead in our latest webinar
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Chart of the WeekReviews gain weight in AI search closer to purchase, Trustpilot data shows
Customer reviews carry more weight in what AI assistants tell shoppers the closer they get to buying, according to two studies commissioned by Trustpilot.
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FeatureGEO: How can fashion retailers make it onto AI’s runway?
Whether using generic generative AI tools, AI-enabled Google searches or even retailers’ own assistants, consumers today are using the technology to commandeer increasingly precise clothing searches.
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AnalysisPartnership update: Major supermarkets enter AI logistics partnership, Morrisons joins forces with consumer specialist firm, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsIceland adopts AI to set markdowns on short-dated food
Iceland is bringing in AI software to help decide how deep to cut prices on food nearing the end of its shelf life, aiming to reduce waste without sacrificing margin.
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NewsWalmart rules out personalised pricing as AI reshapes retail
Walmart’s chief executive pledged not to use shoppers’ personal data to set prices, as scrutiny of AI-driven pricing grows in Washington.
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Retail VoiceFive moves that turn retail AI ambition into operating results
Retailers do not need more experiments. They need better operational foundations and a sharper test of value
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AnalysisHow Zalando’s tech spin-offs are powering the wider retail sector
The European fashion powerhouse has helped Next grow its international sales by double digits. Its increasing portfolio of spin-off firms is helping other retailers with less tech expertise navigate logistics and AI.
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InterviewAI marketing: How Dermalogica strengthened customer relationships through Klaviyo
In today’s retail climate, there are endless options for shoppers to discover, browse and buy from. The competition is fierce, and with clever new technologies making it easier for some brands to stand out more than others, retailers need to do more to ensure loyalty and a strong customer relationship.
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NewsMorrisons poaches Kingfisher’s AI boss
Morrisons has appointed Dr. Mohsen Ghasempour to the newly created role of chief AI officer, effective October 1.
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Supplier InsightHow dropshipping is becoming a scalable retailer growth strategy
A broader product range is no longer just about customer experience – it’s also vital to gaining attention in an AI-driven world
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NewsFood manufacturers are prioritising spend in the wrong places to achieve climate resilience
Food, drink and ingredient manufacturing businesses are investing in standard operational technologies wrongly believing they will help them deliver more climate-resilient businesses.
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Opinion‘Retailers must rethink how they create opportunities for the next generation’
The challenge for retailers is making entry-level opportunities more accessible and valuable so young people see retail as somewhere they can build a career, believes Alvarez & Marsal’s Erin Brookes
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Opinion‘AI’s new price tag is a good thing for retail’
A shift towards usage-based pricing means that the conversation around AI is taking on a different tone, observes Dunnhumby’s Sandra Stanley
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AnalysisNext’s Lord Wolfson on economic prospects, AI adoption, healthy high streets…and menswear opportunity
Next chief executive Lord Wolfson provided a temperature-check for retail as the industry looks forward to the golden quarter and ponders the impact of the forthcoming Budget
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NewsNext ups profit guidance again
The fashion retailer said a £12m increase to its profit guidance for the full year was down to a “small upgrade” in sales expectations and cost savings, primarily in its warehouses
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FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
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Opinion‘Retail’s AI opportunity is not task automation but task elimination’
AI brings retailers a chance to rethink how work gets done rather than seeking incremental gains, maintains AlixPartners’ Brian Kalms