All AI articles
-
NewsJD.com promotional event achieves record number of users placing orders
Chinese retail juggernaut JD.com has seen a new record in the number of users placing orders this year.
-
InterviewQ&A: Relex Solutions VP of product and platform discusses modernising end-to-end solutions for retail
Retailers are looking for ways to improve end-to-end operations, from accurate demand forecasting to inventory optimisation, and better pricing and planning from start to finish. This is where Relex Solutions comes in as a unified native AI-platform aiming to do just that, as well as drive smarter decisions, increased sales and better sustainability.
-
Chart of the WeekCharts of the Week: How much do shoppers want AI involved?
Three new charts show the state of play when it comes to AI and shopping.
-
AnalysisHow are retailers levelling up CX in the age of AI?
Download The CX Report to discover how leading retailers are using AI to deliver relevant, connected and memorable customer experiences in 2026
-
Opinion‘Creativity, credibility, and the customer – rethinking retail media in the age of AI’
Retail media sits closer to real customer behaviour and purchase decisions than almost any other form of advertising. AI amplifies the opportunity by helping brands understand customers, but that knowledge needs to be used responsibly and respectfully, says Dunnhumby’s Sandra Stanley
-
Report StoreThe CX Report
Discover how leading retailers are using AI to transform shopper experiences in 2026.
-
AnalysisApp tour: How Zalando’s AI-powered chatbot is changing customer engagement
With more retailers experimenting with AI in their customer offering, Retail Week analyses how Zalando’s AI-powered app is pushing the retailer forward
-
NewsLVMH chief information officer says agentic AI is the ‘future of sales’
The chief information officer of luxury retail group LVMH has said he believes agentic AI is the “future of sales” and will transform the customer experience.
-
NewsBodycare announces new partnership to become UK’s ‘first AI retailer’
Health and beauty retailer Bodycare has partnered with an IT services company to deliver the digital infrastructure required to power its new store network, as it aims to become the UK’s ”first AI retailer”.
-
NewsAllSaints rolls out AI tool for global workforce
AllSaints has introduced an AI-powered tool to support communications and engagement across its 2,300-strong global workforce.
-
AnalysisHow Zara’s Bond Street flagship is redefining the store experience for middle market fashion
Zara unveiled its newly transformed Bond Street flagship last week in a move that signals a shift in the retail experience provided by middle-market fashion brands.
-
NewsMarks & Spencer launches youth training scheme amid rising unemployment
Marks & Spencer is launching a paid training scheme aimed at tackling what it calls the “growing youth unemployment challenge”, creating 1,000 places for 16 to 24-year-olds across the UK and Ireland over the next 18 months.
-
AnalysisInside Amazon: How the retail giant is striking a balance between man and machine
Amazon’s annual “Delivering the Future” Europe took place last week, and rather than being sent on a plane to Milan or Dortmund like previous years, Retail Week visited somewhere much closer to home
-
-
Opinion‘Middle East conflict is unlikely to be the last geopolitical shock to test global supply chains’
As uncertainty becomes structural, not sporadic, retail’s winners will be those with the most adaptable supply chains, believes Manhattan Associates’ Martin Lockwood
-
NewsMeadowhall shopping centre debuts new AI personal shopper tool
Sheffield’s Meadowhall shopping centre has introduced a new personal shopper tool dubbed Style Suite, for AI-driven personalisation, Retail Week can reveal.
-
NewsJD.com sees ‘record high’ of orders placed for its shopping event
China’s largest retailer by revenue, JD.com, has seen a “record high” of orders placed during the opening of its 618 Grand Promotion event.
-
Opinion‘When it comes to buying anything more than basics, we’d rather speak to a human than a bot’
Even ChatGPT doesn’t offer anything beyond the prompt, making it hard to find the new, inspirational products that one discovers when browsing a physical store, observes Maureen Hinton
-
InterviewSAP Engagement Cloud CMO: If your customers are sharing their data, they expect something back
If you’re still sending emails that ignore what your customers bought yesterday, you’re putting their trust on the line, argues SAP Engagement Cloud chief marketing officer Sara Richter.
-
Opinion‘Consumer spending squeeze will sort the strong from the weak’
As inflationary impacts continue, retailers and FMCG brands have to work to prove they deserve a place in household spending, warns Kantar’s Jauneen Tarin