All AI articles
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InterviewQ&A: Mirakl chief customer officer on why marketplaces should be a tool, not a strategy
Mirakl chief customer officer Sophie Marchessou spoke to Retail Week about how best to leverage a marketplace for growth, the introduction of agentic AI, and ensuring you stay relevant to customers.
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NewsLondon Designer Outletâs new AI assistant drives double-digit surge in page views
London Designer Outlet, based in north Londonâs Wembley Park, has seen a double-digit rise in page views since launching its new AI assistant, Retail Week can reveal.
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NewsTHG Ingenuity unveils AI stylist in partnership with Google Cloud
THG Ingenuity has unveiled its new AI stylist in collaboration with Google Cloud and Geminiâs Enterprise Agent Platform.
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NewsMorrisons rolls out AI smart trolleys in UK first
Morrisons has become the first UK retailer to deploy Instacartâs AI-powered smart trolleys in one of its stores.
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FeatureHow retailers can get ready for a bigger AI Christmas
AI search has the potential to revolutionise how customers shop this Christmas, but what are shoppers really using it for? And how can retailers ensure they are prepared?
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InterviewQ&A: Kingfisher chief AI officer on being ahead of the curve with AI agents and agentic commerce
While many retailers are exploring how to deploy AI effectively for the customer and colleague experience, Kingfisher is one retailer that has been at the forefront of this mission for several years.
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InterviewQ&A: Rethink Productivity co-founder on smooth store operations and colleague efficiency
Rethink Productivity co-founder and head of insights Sue Hedaux talks about the biggest challenges for retailers, in-store tech being a help and a hindrance, and how retailers can set up shop for the future
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AnalysisBodycare: The embattled retailer bouncing back with AI and social media at the forefront
The opening of a brand new Bodycare at The Moor, Sheffield, was highly anticipated, but nothing could prepare for the response on the day itself
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NewsBodycare MD: âWe want to revolutionise the high streetâ
The managing director of Bodycare said the retailer wants to ârevolutionise the high streetâ as it starts opening stores following its administration 10 months ago.
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Retail VoiceSalesforce Customer Loyalty Guide 2026: Actionable takeaways for retailers
Customers switch faster, compare more and expect brands to prove their value at every touchpoint. Salesforceâs Nav Sanghera sets out the six capabilities retailers need to close the loyalty gap and build relationships that last beyond the points balance
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FeatureIs retail redefining customer service this Christmas?
Retail employment has been shrinking for years, but the picture this Christmas looks different. As UK retailers head into the golden quarter, the story isnât about fewer staff, itâs about how to keep your customer service at 100% regardless of headcount
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NewsWholesale and retail businesses slower to adopt AI than other sectors, says ONS
Only about 21% of retail businesses say they use AI, according to new data released by the ONS, despite over a third of all companies across the economy saying that they use the technology
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NewsThe Very Group enters agentic AI partnership for pricing
The Very Group has entered a three-year partnership to help revamp its pricing strategy with agentic AI.
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AnalysisAI has boardroomâs blessing - workforce adoption is the next challenge
Thereâs a CEO mandate for AI-led transformation within retail, but IT and supply chain leaders tell Retail Week the challenge now is getting the wider workforce to adapt and adopt.Â
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InterviewQ&A: Particular Audience CEO on the evolution of retail media, search and personalisation
Chief executive says retail media architecture âwonât surviveâ the next five years without adding advanced search and recommendation systems.
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NewsBodycare appoints chief executive as it ramps up UK store roll out
Bodycare has appointed a chief executive as it accelerates its UK high street expansion.
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DataAll about AI: the topics and retailers dominating readersâ queries
One topic has dominated Retail Week readersâ curiosity this year, accounting for more than half of the questions they asked on the site.
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OpinionâRetailers should be wary of automation strategies that start with the technologyâ
Warehouses where technology gives teams better options, better information and more room to respond represent the real opportunity for retail, argues XPO Logisticsâ Dan Myers
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NewsAmazon aims to raise $25bn through bond sale for AI push
Amazon is looking to raise $25bn through a US bond sale as the retail giant looks to fund further investments in AI, according to reports.
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NewsAS Watson appoints global strategic partners for next phase of AI transformation
AS Watson Group, parent company of Superdrug and Savers, has appointed 31 global strategic technology partners to accelerate the next phase of its AI-powered offline plus online (O+O) transformation.