All AI articles
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EventsHow to build cyber resilience in the AI era
Join us on 24 September for a free 40-minute webinar exploring how retailers can use AI to strengthen defences and stay ahead of an increasingly complex threat landscape
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AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didn’t always amount to a formal complaint – then we got hold of AI
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AnalysisDunelm boss kicks off new strategy with job cuts and range rationalisation
Dunelm boss Clo Moriarty has unveiled a new three-year strategy to shift the dial on stubborn pre-tax profit growth. Retail Week spoke to her to discover what the strategy means for the retailer and why it’s starting with job cuts and range rationalisation.
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DataRanking: How UK grocers are performing in AI-powered searches
As more consumers turn to AI for recommendations, some shoppers are treating these models as the new search engines.
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NewsData suggests Tesco is AI’s favourite meal deal
When a shopper asks an AI model about the best meal deal in the UK, more than half the time it checks Tesco’s website to find the answer.
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InterviewRetailers winning with retail media are the ones that understand their customer
Retail media networks are increasingly being adopted by a range of retailers and brands across grocery, fashion, beauty, and more.
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AnalysisHow John Lewis is planning to position itself at the forefront of AI-powered retail experiences
John Lewis is overhauling its digital strategy and said it is now treating AI agents like customers as it unveiled its latest set of retail investments this week.
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InterviewN Brown group tech director: ‘AI is not another metaverse, it’s here to stay’
Retailers are continuing to digitally transform and incorporate more tech into foundations, and N Brown is no exception.
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NewsMorrisons strikes analytics and insights deal as it seeks to build market share
Grocer Morrisons has formed a “strategic collaboration” with consumer intelligence specialist NIQ to “drive smarter decisions”.
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NewsMarks & Spencer rolls out AI tools to support animal welfare on dairy farms
M&S has become the first retailer to roll out AI-powered welfare monitoring tools across its entire Milk Pool, made up of 46 UK dairy farms.
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NewsSheffield’s Meadowhall sees footfall and sales uplift after introducing AI style suite
The Meadowhall shopping centre in Sheffield has seen an uplift in both sales and footfall in the two months since it launched its AI style suite, Retail Week can reveal.
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AnalysisPartnership update: Asda expands partnerships for both grocery and fashion, Dunelm and Google Cloud launch an AI assistant, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsThe Range to launch conversational AI agent on ecommerce website
The Range is planning to launch a conversational AI tool on its website to make it easier for customers to shop online, Retail Week can reveal.
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GalleryFirst look: CDS Superstores' first multi-brand collection point with Morrisons
The Range owner CDS Superstores has launched its first multi-brand collection point as it continues to test and trial new bricks-and-mortar formats.
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InterviewQ&A: WorkJam MD on ‘how to do more for less’ with supporting tech
WorkJam’s managing director of Europe, Middle East and Africa, Mark Williams, spoke to Retail Week about how technology can help with frontline operations and how to be more productive on the shop floor.
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FeatureHuman resources – How AI has transformed retail work
AI is now well and truly embedded into the way businesses operate, with the use of generative, agentic and AI assistants growing at pace – and human resources is a department where interest is growing.
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InterviewQ&A: THG Ingenuity CTO on Google partnership and preparing retailers for peak
It’s been a busy time for THG Ingenuity following its demerger from THG Plc last year.
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InterviewQ&A: Adyen global VP of retail discusses the increasing need for flexibility in payments
Adyen’s global vice president of retail, Holly Worst, discusses the evolution of payments, the pain points for shoppers, agentic commerce, and fraudulent transactions.
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NewsMorrisons enters partnership to deploy vision AI technology
Morrisons has partnered with Everseen to deploy its visual AI solutions across part of its UK store estate, Retail Week can reveal.
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NewsDunelm unveils AI shopping assistant for customer use
Homewares retailer Dunelm has launched a new AI-powered shopping assistant for customers, Retail Week can reveal.